Tuesday 8 October 2024 Amey has reported some bins were missed today in East and West Molesey and Thames Ditton. If your food, garden or rubbish bins have not been emptied, please leave them out ready for collection tomorrow. Please continue to report missed collections online, after 4pm. We apologise for any inconvenience this may cause and thank you for …

Due to a system upgrade our online forms may be temporarily unavailable from 4pm today. This may affect reporting forms for a few hours. If you need to report an issue and cannot submit a form please try again later.

Friday 16 August 2024 In Mole Valley there have been some missed collections and there will be additional crews working tomorrow, Saturday 17 August, to help catch up. In Woking, some collections for rubbish, food and garden waste continue to be impacted by issues such as vehicle breakdowns and limited staff availability. Amey is working hard to catch up on …

Monday 10 June 2024 From 4pm tomorrow (Tuesday 11 June 2024), residents living in Elmbridge, Mole Valley and Surrey Heath will be unable to access online forms to report street cleansing issues – for example, to report issues such as fly-tipping, overflowing litter bins and graffiti, dirty streets and more. The outage (due to last approximately four hours) is required …

Confused about recycling? You’re not alone! Follow these five quick steps to recycle the right things and avoid contamination It’s always a good idea to ‘know before you throw’ as putting the wrong items in the recycling bin can spoil the rest of the recycling (known as ‘wish-cycling’ and ‘contamination’) which is expensive for local councils to sort out, negatively …

Following yesterday’s upgrade, we are pleased to confirm that the online reporting and requests portal is now working. However, please be aware it may take a little longer than usual for requests or reports to be processed. Thank you for your patience and we apologise for any inconvenience this issue may have or may be causing. We’ll provide an update …

Due to an urgent upgrade, the online reporting system will be unavailable today from 4pm for approximately 3 hours. During that time, you will not be able to report issues online or complete any online orders until after the upgrade. We are sorry for any inconvenience this may cause. We will let you know when the online ordering and reporting …

We are aware of a technical issue affecting a couple of our online reporting and request forms for Woking residents. We are working closely with Amey to resolve the issue as quickly as possible. The two forms that are currently unavailable are: Request a sharps collection, and Order a new or replacement recycling or food bin. If you need either …

Unwanted electronics waste is one of the fastest growing waste streams in the UK and the world. Yet over 75% of materials contained in our unwanted electricals can be reused and turned into something else! For example, did you know that: Aluminium can be used over and over again without losing any of its quality. 75% of aluminium ever created …

We are aware of an intermittent problem with our online reporting and request forms for Woking residents. On some occasions the link to the online forms is failing to load or timing out. The issue has been reported to the software provider and is being investigated. If you are trying to log a service issue or request please allow up …